Customer Support
Want to talk to the team? We're here for you seven days a week.
For ecommerce clients
If you’re an ecommerce client, phone and ticket/email support will also be free by default and active the day you sign up. Additionally, to complement our support team, we have an online help site with videos and step-by-step instructions, as well as a thriving community forum where you can ask questions and gather feedback from other wineries.
US & Canada: 866-852-8140
Australia: 1800 256 526
Email: support@winedirect.com
Ecommerce clients interested in live chat, priority support, and two hours of training per month are encouraged to explore our Premium Support package. More details are below.
Support Hours:
- Monday - Thursday: 8:00AM - 10:00PM PST
- Friday & Saturday: 8:00AM - 5:00PM PST
- Sunday: 9:30am - 12:30pm PST & 4:00PM - 10:00PM PST
Need support outside of our office hours? Check out our online help website or our community forum for 24/7/365 assistance!
For fulfillment clients
If you’re a fulfillment client, you’ll get your own dedicated account representative who functions as an extension of your in-house team. WineDirect has an industry-leading, four-hour service-level agreement for all fulfillment inquiries, which means you can expect to hear back from your account representative within that window—though usually we respond in half the time.
Phone: 707-603-4011
Email: csoperations@winedirect.com
Let us know how we can help and a representative will contact you as soon as possible
Master our platform’s capabilities with in-depth training and documentation.
Trainings & Webinars
Join one of our upcoming sessions, either virtually or in person.
Custom Training
Got very specific questions you want our team to walk through you? A custom training might be the right choice for your team.
User Guides
Our user guides are some of the most thorough out there—and can answer almost any question you have, at any time.
Looking for more hands-on ecommerce support? We offer that, too.
Premium Support
If you're looking for a little more ecommerce support from WineDirect, you can sign up for Premium support. You'll get VIP treatment and access to exclusive benefits.
Extra-fast responses. However you prefer to contact our ecommerce support team, we've got you covered. With premium support, we'll get back to you faster than ever so you can get back to selling wine. Live messaging. Got a burning question that can't wait? With premium support, message us and our reps will respond in real time.
Ongoing training. Need a little one-on-one or group training to get your teammates up to speed on our ecommerce platform? Premium support covers 2 hours of training per month for you and your team.